How to Build a Custom AI Customer Support Assistant with GPT-4

1. Define Your Use Case and Gather Training Data

• Identify common customer queries and desired responses from existing logs or FAQs.
• Collect and clean historical chat transcripts, removing PII and irrelevant messages.
• Outline the tone, language, and boundaries for the AI (e.g., formal vs. casual, allowed topics).

2. Choose the Right AI Model and Platform

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Written byTheo Grant

Theo Grant explores real-world AI applications, automation workflows, and hands-on tutorials at AI In Action Hub. Theo breaks down complex AI concepts into practical guides that help professionals and creators leverage AI in their daily work.